Privacy Policy

RMB CLEANING SERVICES L.L.C. operates cleaning services from 207-82, Blue Wave Building, Wadi Al Safa 5, Dubai, United Arab Emirates. In this policy, "RMB", "we", "us", and "our" refer to RMB CLEANING SERVICES L.L.C..

You can contact us about privacy questions at info@rmbcleaning.com or +971 50 724 6831.

We collect information you provide directly, information created when you use the app, and limited technical information needed to keep the service reliable.

• Account and contact details, such as name, email address, phone number, password authentication status, and profile information.
• Booking details, such as selected service, dates, times, duration, recurring schedule, cleaning materials, add-ons, notes, and service history.
• Service address details, such as flat or villa number, building, community, area, emirate, landmark, map pin, Google place information, latitude, and longitude.
• Payment and invoice details, such as selected payment method, transaction reference, invoice records, VAT records, refunds, and billing status. Full card details should be handled by payment processors when card payments are enabled.
• Support and communications, such as WhatsApp, email, phone, in-app messages, feedback, complaints, reviews, and operational notifications.
• Device and usage data, such as IP address, browser type, pages visited, session events, cookies, approximate location from your browser, and security logs.

We use personal information only where it is needed to operate RMB Cleaning, provide requested services, improve reliability, meet legal obligations, or communicate with you.

• To create and manage your account, profile, saved addresses, bookings, schedules, invoices, and customer dashboard.
• To confirm availability, assign cleaning staff or supervisors, route teams to your address, and deliver the cleaning service.
• To calculate estimates, discounts, VAT-inclusive totals, payment status, refunds, and receipts.
• To send booking confirmations, reminders, service updates, support replies, verification emails, and account security messages.
• To investigate no-shows, complaints, damage reports, fraud, misuse, security incidents, and service quality issues.
• To maintain accounting, tax, licensing, regulatory, legal, and dispute-resolution records.
• To improve our website, booking flow, pricing, customer support, training, and operational planning.
• To send optional marketing or promotions only where permitted by law or your consent, with an option to opt out.

Where applicable law requires a legal basis, we process personal information to perform our service agreement with you, comply with legal obligations, protect legitimate business and security interests, respond to claims, or act on your consent.

The UAE Personal Data Protection Law generally requires personal data to be protected and processed with a lawful basis. You may withdraw optional consent, such as marketing consent, without affecting bookings already requested.

We do not sell your personal information. We share only what is reasonably needed to provide and protect the service.

• Cleaning staff, supervisors, and operations personnel who need booking, address, access, schedule, and customer instructions to perform the service.
• Payment processors, banks, accounting tools, and invoicing providers used for payments, refunds, receipts, and financial records.
• Authentication, hosting, database, email, SMS, WhatsApp, analytics, maps, monitoring, and customer-support providers.
• Professional advisers, insurers, auditors, regulators, law enforcement, courts, or government authorities where required or reasonably necessary.
• A successor business if RMB is involved in a merger, restructuring, sale, or transfer of assets, subject to reasonable privacy protections.

Our website may use essential cookies for login, security, preferences, and booking functionality. We may also use analytics or performance tools to understand how the website is used.

Address search and map pinning may use Google Maps or similar providers. Those providers may process your search terms, map interactions, location selection, and technical data under their own policies.

We keep personal information only for as long as reasonably needed for the purposes in this policy, unless a longer period is required for legal, accounting, tax, security, insurance, or dispute-resolution reasons.

Booking, invoice, and payment records may be kept after account closure where they are needed for VAT, audit, complaint, regulatory, or legal records. Marketing preferences may be kept to respect opt-out requests.

We use reasonable technical and organizational measures to protect personal information, including access controls, authentication, secure hosting, operational logging, and restricted internal access.

No website, app, email, messaging channel, or storage system is completely secure. Please use a strong password, keep your login details private, and contact us promptly if you believe your account or booking details have been misused.

Depending on applicable law, you may ask to access, correct, update, restrict, object to, transfer, or delete personal information we hold about you. We may need to verify your identity before acting on a request.

To make a privacy request, contact info@rmbcleaning.com. We may retain information where necessary for legal obligations, legitimate business records, fraud prevention, disputes, or completed transactions.

RMB Cleaning is intended for adults who can book and manage household or commercial services. We do not knowingly collect personal information from children under 18. A parent or guardian should contact us if a child has provided personal information.

We may update this Privacy Policy as our services, technology, legal requirements, or operations change. The updated version will be posted on this page with a new last updated date.