Terms of Service

RMB CLEANING SERVICES L.L.C. provides cleaning services in the United Arab Emirates from 207-82, Blue Wave Building, Wadi Al Safa 5, Dubai.

You can contact us at info@rmbcleaning.com or +971 50 724 6831. By using the website or booking a service, you agree to these Terms and the policies linked from the website, including the Privacy Policy and Cancellation and Rescheduling Policy.

You must be at least 18 years old and legally able to enter into an agreement to create an account or book services. You are responsible for keeping your login details secure and for all activity under your account.

You agree to provide accurate contact, address, access, and payment information. We may refuse, suspend, or cancel access where information is inaccurate, incomplete, fraudulent, abusive, or unsafe.

RMB Cleaning offers cleaning services such as general cleaning, deep cleaning, move-in or move-out cleaning, recurring cleaning, and optional add-ons shown in the booking flow.

The exact scope of a service depends on the selected service type, booked duration, property condition, access, available materials, safety limits, and instructions accepted by RMB before or during the visit.

• Standard cleaning does not include specialist repairs, pest treatment, exterior high-rise work, hazardous material handling, heavy lifting, medical waste, mould remediation, biohazard cleaning, or any task our team considers unsafe.
• Add-ons reserve extra time for specific tasks but do not guarantee restoration of stained, damaged, delicate, or heavily worn surfaces.
• RMB may decline, pause, or adjust work where the property is unsafe, access is restricted, instructions are unreasonable, or the requested task is outside the booked service.

Submitting a booking request does not guarantee availability until RMB confirms the booking. We may contact you to verify details, adjust timing, confirm access, or clarify the service scope.

Arrival and completion times are estimates. Traffic, building access, security procedures, previous jobs, weather, or operational issues may affect timing. We will try to notify you of material delays.

• You may request to reschedule or cancel a booking under the Cancellation and Rescheduling Policy.
• Recurring bookings remain subject to staff availability, public holidays, building access, customer payment status, and operational changes.
• If you change the requested service, duration, address, add-ons, or schedule, the estimate and availability may also change.

You are responsible for making the property ready for service and ensuring that RMB can perform the work safely and efficiently.

• Provide accurate service address, map pin, contact details, access instructions, parking or gate information, and any building requirements.
• Ensure an adult is available to provide access unless RMB has agreed another arrangement in writing.
• Secure cash, jewellery, documents, valuables, fragile items, medicines, personal data, pets, and restricted areas before the team arrives.
• Tell us about delicate surfaces, damaged items, loose fixtures, special materials, allergies, hazards, or areas that should not be cleaned.
• Provide safe electricity, water, ventilation, lighting, and reasonable working conditions.

Prices shown in the booking flow are estimates based on the information you provide. Final charges may change if the service scope, duration, add-ons, materials, property condition, or access requirements change.

Displayed prices include VAT unless stated otherwise. RMB may issue invoices and receipts electronically. You agree to pay all confirmed charges, late cancellation fees, missed access fees, and approved additional charges.

• Where online card payment is available, payment processing may be handled by a third-party payment provider.
• Cash, bank transfer, card, or other payment methods may be accepted only where RMB makes them available.
• RMB may pause or cancel future bookings if payments are overdue, disputed without a valid reason, reversed, or suspected to be fraudulent.

Cancellation, rescheduling, late change, missed access, and refund rules are set out in the Cancellation and Rescheduling Policy and may also be shown during checkout.

If our team cannot access the property, cannot contact you, is asked to wait beyond a reasonable period, or cannot safely perform the service for reasons within your control, RMB may charge a missed access or late cancellation fee.

If you are unhappy with a service, contact RMB as soon as possible with booking details, photos where relevant, and a clear description of the issue. We may offer a re-clean, partial credit, refund, or other resolution at our discretion after review.

Claims about damage, missing items, or service quality must be reported promptly so we can investigate while the facts are still available. We may ask for evidence, access to inspect, receipts, CCTV where available, and cooperation from all occupants.

You must not misuse the website, booking flow, staff, support channels, or services.

• Do not submit false, misleading, abusive, unlawful, or fraudulent information.
• Do not harass, threaten, discriminate against, or abuse RMB staff, contractors, or support teams.
• Do not attempt to bypass payment, security, authentication, rate limits, booking rules, or platform restrictions.
• Do not use RMB services for unlawful, unsafe, hazardous, or prohibited activities.

The RMB name, website, booking flow, text, images, logos, service structure, software, and design elements are owned by RMB or its licensors. You may use the website only for personal or internal business booking purposes and may not copy, scrape, resell, reverse engineer, or misuse it without permission.

RMB will provide services with reasonable care and skill. To the maximum extent permitted by applicable law, RMB is not responsible for indirect, incidental, special, consequential, punitive, or loss-of-profit damages.

RMB is not responsible for pre-existing damage, ordinary wear and tear, improperly installed fixtures, fragile or unsecured items, undisclosed delicate materials, unsafe instructions, third-party building restrictions, or losses caused by inaccurate information or denied access.

We may suspend or terminate your account, cancel bookings, refuse service, or restrict access if you breach these Terms, fail to pay, create safety concerns, misuse the service, provide false information, or where required by law or operational necessity.

These Terms are governed by the laws applicable in the United Arab Emirates and the Emirate of Dubai, unless mandatory consumer law requires otherwise.

We encourage you to contact us first so we can try to resolve concerns informally. If a dispute cannot be resolved, it may be referred to the competent courts or authorities in Dubai, subject to applicable law.

We may update these Terms as our services, pricing, payment methods, policies, or legal obligations change. The updated version will be posted on this page with a new last updated date. Continued use of the website or services after changes means you accept the updated Terms.